Frequently Asked Questions
If you have not registered successfully and purchased as a guest, you will not be able to check the order.
- You can register with the purchasing email address to check your order history.
If you provided the wrong email address and want to change it.
- Please provide the correct email address to our customer service, we will help you cancel the previous email address and transfer your order points.
Logistics query tips.
- Currently, the logistics in some areas cannot be checked online, namely Malaysia, Singapore, Taiwan and Thailand. You can contact our online customer service, and we will check for you the latest status of your order.
Free shipping over $69.
- If your order is over $69 (after using discounts, free shipping will be available if the actual payment is over $69).
Returns & exchanges policy.
- If you are not 100% satisfied with the product you purchased from EVE'S LEAF, as long as an item is still in its original condition, we accept returns within 15 days from the date the product was delivered to you. Please note that the shipping fee for return must be covered by the customer, unless our products are defective in quality.
Please note that the conditions below are not deemed as defective in quality:
(1).Loose threads, raw edges, thickness, touch, and differences in color due to differences in monitor display do not constitute as quality issues.
(2).Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute as quality issues.
(3). Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors do not constitute as quality issues.
(4).Please refer to our sizing chart for decisions on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute as quality issues.
Return address.
If you request for a return, the item(s) need to be sent back to our warehouse in China.(please contact our customer service for the correct return address, the address on any express note is not the return address)
1. Does EVE'S LEAF have physical shops?
-We currently only provide online services.
2. What are the regions EVE'S LEAF can deliver to?
-South Korea, Singapore, Thailand, Taiwan, Malaysia, Japan, the United Kingdom, the United States of America, Australia
3. How long do I have to wait for my purchase to be delivered?
-If your purchase is in stock, we will send it out within 48 hours.
-If your purchase is a pre-order, please refer to the estimated delivery date on our website.
-After the purchase has been shipped, you will be able to receive the details of the delivery on your membership account.
-After shipping out the purchase, areas such as Taiwan, South Korea and Japan will receive their purchase in one week’s time. For other areas, they will receive their purchase within 8-10 working days.
-Please note that custom inspection, too many packages, and slow custom clearances are uncontrollable factors that may delay delivery.
4. Can I return my purchase if I am not satisfied with it?
-Yes, if you are not satisfied with your purchase from EVE'S LEAF, you can apply for a return within 15 days after receiving your order. We will not be accepting any returns after the 15 days.
5. How do I return my purchase?
-Please send an email or a message to our Customer Service Team, specifying the items to be returned, and the reason for returning the items. Please mail the return package after the customer service representative has provided the instructions and address (China warehouse) for returns. If the reason for return is not due to quality-related issues, the customer shall bear the delivery fees. If there is duty on the return package, the customer shall be required to bear it too. (If there are customs fees on the return package, we will bear it for you, and refund you after deducting the customs fees.
-Additionally, please provide the customer service representative the tracking number of the return package so that we can declare the package to the customs in time. If there is no tracking number, the package may be returned to the sender, and no refund can be made consequently.
6. Is there a return labeling service?
-We do not provide return labeling services. The customer has to contact their own delivery services to send the packages to our designated address.
7. Can I leave the package at my doorstep and wait for the delivery man to come and collect it?
-No, the address on the package that customers receive is not our official return address. Hence, please use the return address provided by our Customer Service Team when returning a package.
8. About customs
-If your purchase is not worth USD$150 and above, you do not need to pay customs fees. So please do not worry about that.
9. Does EVE'S LEAF accept payment upon delivery ?
-No, we do not accept.
10. How much does the purchase need to be for free delivery?
-The purchase needs to be over USD$79 for free delivery.